Shipping Policy — Lune Noire (U.S. Orders)

Effective: June 2026

Order Processing Times

All orders are typically processed within 1–2 business days. During peak seasonal periods, including Black Friday, Christmas, holiday sales, and major promotional events, order processing may take up to 5 business days. We appreciate your patience while we carefully prepare your package.

Shipping Areas & Delivery Times

We ship directly from our facility located in the United States.

We currently ship to addresses within the United States only. We do not offer international shipping at this time, including shipments to Canada.

Orders shipping within the United States typically arrive within 1–7 business days after dispatch. Delivery timelines may vary depending on destination, carrier conditions, weather, seasonal volume, and other circumstances outside our control.

Shipping Costs

• Orders with a subtotal value of $50.00 USD or more before taxes receive free shipping within the continental United States.
• Free shipping may not be available for certain locations, including Alaska, Hawaii, U.S. territories, APO/FPO addresses, and other remote delivery areas.
• Orders under $50.00 USD will have shipping costs calculated at checkout based on package weight and destination.

Shipping Methods

Orders may be shipped via USPS, UPS, FedEx, or other carriers at Lune Noire's discretion. The carrier and service level selected at checkout may be adjusted when necessary to ensure efficient and reliable delivery.

High Value Orders

For orders valued at $300.00 USD or more, Lune Noire reserves the right to require a signature upon delivery. Signature confirmation may be added at our discretion to help ensure secure delivery.

Order Changes & Cancellations

If you need to update your shipping address, modify items, or cancel your order, please contact us immediately at info@lunenoir-ca.com.

We will make reasonable efforts to accommodate changes before an order enters fulfillment or shipment processing. However, once an order has been processed or shipped, modifications and cancellations may no longer be possible.

If an order has already shipped, any eligible returns will be handled in accordance with our Returns & Refunds Policy.

Tracking & Delivery Issues

All orders include tracking information provided by the carrier.

If your package has not arrived by the estimated delivery date, please allow additional time for carrier updates before contacting us at info@lunenoir-ca.com.

Lost, Stolen, or Missing Packages

Once a package is marked as "Delivered" by the carrier, the order is considered fulfilled and completed.

Lune Noire is not responsible for packages that are lost, stolen, delayed, damaged, or missing after delivery has been confirmed by the carrier.

Customers are responsible for providing a secure delivery location and accurate shipping address.

If your tracking shows "Delivered" but you cannot locate the package, please check with household members, neighbors, building management, parcel lockers, mailrooms, or the carrier directly.

If additional protection is desired, customers may contact us before shipment to inquire about signature confirmation options when available.

Incorrect Shipping Address

Customers are solely responsible for providing a complete and accurate shipping address.

Lune Noire is not responsible for packages delivered to an incorrectly entered address.

Orders returned due to an incorrect or incomplete address may be reshipped at the customer's expense.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us as soon as possible at info@lunenoir-ca.com.

Please include your order number, photographs of the item received, packaging materials, shipping box, and shipping label.

Claims must be submitted within the reporting periods specified in our Returns & Refunds Policy.

Lost Packages (Not Marked Delivered)

If tracking does not show "Delivered" and you believe your package may be lost, please first contact the carrier and submit any available investigation request, service request, or claim.

You may also contact Lune Noire at info@lunenoir-ca.com so we can assist with the investigation process when appropriate.

If the carrier confirms that a package was lost before delivery and tracking does not show "Delivered", Lune Noire may review the case and, at our sole discretion, offer a replacement or refund in accordance with our Returns & Refunds Policy.

Policy Updates

We may update this Shipping Policy from time to time. Any changes become effective when posted on this page.

If you have questions regarding shipping, please contact us at info@lunenoir-ca.com.